1.0 INTRODUCTION
Welcome to the MegaLive Buddy mobile application.
MegaLive Buddy is defined as an intelligent and card-less customer reward
membership.
The Terms and Conditions (“T&C”) shall
apply to the MegaLive Buddy mobile application (“app”), including all websites
of its divisions, subsidiaries and affiliates operated internet sites (“sites”)
which are made reference herein. Thus, by accessing and using the app, user
accepts and agrees to be bound by this T&C.
Throughout the sites, the terms “MegaLive Buddy””
MegaLive” “we” “us” and “our” refer to the MegaLive BioSciences Sdn. Bhd.
MegaLive Buddy reserves the right to change,
modify, add, update, or remove any T&C at any time. The T&C may be
updated from time to time and shall prevail over provisions or representations
contained in any other promotion materials or advertising of the contest. User
is encouraged to check/visit this page frequently for updates.
2.0 MEMBERSHIP
2.1 Membership refers to every registration
and/or registered account through the app.
2.2 Membership is a token of appreciation,
and it is complimentary.
2.3 Membership is open to all legal
residents of Malaysia aged 18 years old and above. However, for those below 18
years old, once account is activated, MegaLive Buddy will assume the user has
gained his/her parent or legal guardian’s permission.
2.4 To register as a member, user must
provide accurate and latest personal information such as full name as per
identity card, mobile phone number, delivery address etc. User is responsible
for maintaining the accuracy of his/her information and for updating it as required.
2.5 MegaLive Buddy reserves the right to
restrict, suspend and/or reject any application without disclosing the reasons.
MegaLive Buddy’s decision shall be final and conclusive. All questions and
appeals on the decision will not be entertained. Reasons for the
restriction/suspension/rejection may be due but not limited to:
I.
Inaccurate and false personal information provided
II.
Duplication of personal information with an existing
registered user
III.
Breach of any T&C
2.6 MEMBERSHIP CATEGORIES
I.
Consumer: End user
II.
Trade Group-Retail store and their assistants
2.7 MEMBERSHIP VALIDITY
2.7.1 User is encouraged to submit clear, official,
and original printed receipt of MegaLive product purchases (“receipt”) via app
to redeem Buddy points/gift.
2.7.2 Membership is FREE for a lifetime.
2.7.3 Membership is non-transferable and is for
exclusive use of registered members only. User is strictly prohibited from
sharing and/or allowing non-users to use the app.
2.7.4 Upon deactivation of an account, Buddy
points/gifts/redemption and any kind of rewards accumulated or pending to be
deposited to user’s MegaLive Buddy wallet (“wallet”) shall be deemed null and
void.
2.7.5 MegaLive Buddy has no obligation to
reimburse/refund any of the Buddy points/gifts/redemption/reward that were
deemed null and void upon termination.
2.7.6 MegaLive Buddy reserves the right to
monitor, refuse, close additional or duplicate accounts at any time.
3.0 BUDDY POINTS
3.1 BUDDY POINTS COLLECTION
3.1.1 Official and original printed receipts
of MegaLive product purchases (“receipts”/ “receipt”) from any retail store,
pharmaceutical retail outlet and pharmacy are eligible for submission to
collect Buddy points.
3.1.2 User will earn rebate (if there is any)
for purchase amount paid by cash/credit card/e-wallet only. Any amount paid
using vouchers, promotion, reward points or any other similar means will be
excluded from rebate entitlement.
3.1.3 Submission of receipts can be made
through MegaLive Buddy app’s ‘SNAP & EARN’ function.
3.1.4 Submission of receipts must be for items
purchased for personal use only by consumers who are the users of the app.
3.1.5 Buddy points will be rewarded per
MegaLive product purchased regardless number of receipts.
3.1.6 User is required to take a clear photo
of the full receipt for submission purpose. A valid receipt must include the
mandatory information such as:
i. store name
ii. address
iii. receipt number
iv. date of purchase
v. the description of items purchased including MegaLive product
name, individual prices, quantities
vi. mode of payment
vii. total paid amount
3.1.7 In the case where receipt is unclear, user
will be given one chance to resubmit the receipt. MegaLive Buddy will take
about 1-7 working days to approve/reject/update the status of the submission.
Thus, it is advisable to keep the original receipt until Buddy points is
rewarded (if entitled).
3.1.8 The receipt must be submitted within the same
day of purchase/issued date (before 12am daily). Receipt submitted on a
different date from the receipt’s issued date will be invalid and user will not
be eligible to earn any reward Buddy points.
3.1.9 MegaLive Buddy will not accept any
resubmission of the same approved receipt/ repeated submission of the same
receipt will deemed to have been declined for the following reasons:
I. Receipt is unclear, incomplete, mandatory information (as
mentioned in 3.1.6) is concealed.
II. Receipt purchased is from unauthorized seller.
III. Receipt submitted on different date as the purchased date.
3.1.10 Buddy points collected is valid for three
years starting from the date Buddy points received.
3.1.11 MegaLive Buddy reserves the right to
reject, suspend and/or cancel any receipt deemed invalid without disclosing the
reasons and the decision is final. All questions and appeals on the decision
will not be entertained.
3.2 BUDDY POINTS USAGE
3.2.1 Buddy points can be used to redeem gift(s)
and MegaLive product(s).
3.2.2 Once redeemed, Buddy points cannot be
substitute for other gift(s)/ products(s) exchanged.
3.2.3 User using Buddy points for redemption are
entitled for free shipping within Malaysia.
3.2.4 User must hold responsibilities for the
correct details provided for redemption of gift(s) any changes in the
information after confirmation of redemption of product(s) or gift(s) will not
be entertained.
3.2.5 Buddy points cannot be withdrawn,
replaced, transferred, or exchanged for cash or any other reward. Buddy points
credited to user’s MegaLive Buddy account will be decreased or reversed, as
applicable, if the Buddy points is obtained through fraudulent or other activity
that violates this T&C.
3.2.6 MegaLive Buddy reserves the right to
reject, suspend and/or cancel any Buddy points, exchange, or redemption without
disclosing the reasons. The Management’s decision shall be final. All questions
or appeals on the decision will not be entertained
4.0 REWARDS
4.1 PRODUCT REDEMPTION
4.1.1 User can only use the Buddy points and
redeem MegaLive product (“product”) via the app.
4.1.2 Each product may have different expiry
date and limited quantity per user, the information will be displayed on the
redemption page/poster. It is assumed that user has read, acknowledged,
understood, and agreed to the terms to redeem the product(s) within the stated
expiry date. Once the user has confirmed and submitted the redemption order, no
cancellation or reimbursement is allowed.
4.1.3 The products are available on a
first-come, first-served basis and while stocks last.
4.1.4 MegaLive Buddy reserves the right to
cancel the redemption and return the redeemed Buddy points to user without
disclosing the reason and the decision is final. All questions and appeals on
the decision will not be entertained.
4.1.5 None of the product redeemed from the
app are allowed for resale or barter. MegaLive Buddy reserves the right, in its
sole discretion, to reject, suspend and/or cancel if any activity against this
T&C is found or suspected.
4.2 GIFT VOUCHER REDEMPTION
4.2.1 User can only use the Buddy points and
redeem voucher(s) via the app.
4.2.2 Each voucher may have different expiry
date and it will be displayed on the voucher. It is assumed that user has read,
acknowledged, understood, and agreed to the terms to redeem the voucher(s)
within the stated expiry date. Once user has confirmed and submitted the
redemption order, no cancellation is allowed.
4.2.3 MegaLive reserves the right to cancel
the redemption and return the redeemed Buddy points to user without disclosing
the reason and the decision shall be final. All questions and appeals on the
decision will not be entertained.
4.2.4 MegaLive Buddy is not obligated to
replace or refund the vouchers if suppliers/partners of the redeemed vouchers
discontinue or annul the vouchers due to any reasons whatsoever.
5.0 DRAW
5.1 Every single validated receipt with the
purchase of MegaLive products submitted through ‘SNAP & EARN’ will be
automatically entitled for lucky draw entry (when there is any).
5.2 MegaLive Buddy will determine validity
of the entry by referring to the official date printed on the receipt.
5.3 MegaLive Buddy reserves the right at its
absolute discretion to differ, postpone, re-schedule and/or extend the Draw
Period and/or amend, update the mechanics of the contest and/or
cancel/terminate the contest at any time without prior notice.
5.4 In the event the winner fails to claim
and/or confirm the prize redemption within FIVE (5) working days after the
winning notification, MegaLive Buddy reserves the right to disqualify the
winner and revoke the prize. In such instance, MegaLive Buddy shall not be held
liable or responsible for any damages or losses incurred by the winner.
5.5 MegaLive Buddy reserves the right, in
its sole discretion, to disqualify any participant/winner that is found or
suspected of tampering the contest submission process, abuse the operation of
the contest and/or any other acts against the T&C.
5.6 All transportation, accommodation,
personal costs and/or any other costs, fees and/or related expenses incurred to
redeem prizes shall be borne solely by the winners.
5.7 All prizes are not exchangeable or
transferable.
5.8 MegaLive Buddy reserves the right to replace any prizes with items of same value without prior notice.
6.0 RETURN & DELIVERY POLICY
6.1 User shall review the orders upon checkout
before confirming as all redemption products, vouchers and prizes are
non-returnable, non-refundable, and non-exchangeable.
6.2 User need to check the delivery address
upon checkout as the delivery address is not allowed to be amended thereafter and
for any returned parcel, redelivery charges will be borne by the user.
6.3 If you receive damaged parcel or
products in any way, please contact us by sending a message through “CONTACT
US” within 24 hours upon receival. Complaints received after more than 24 hours
upon receival will not be entertained.
6.4 Reimbursement of damages occurred during
delivery is subjected to the courier company’s discretion and MegaLive reserves
the right not to be liable for losses, damages and reimbursement of the
products, vouchers, and prizes.
6.5 Tracking number of the parcel will be
provided in the app once the parcel has been shipped.
6.6 However, if the courier company has made
a redelivery attempt and still unable to deliver the parcels and/or user did
not collect the parcel within the stipulated timeline, the parcel will be
returned to MegaLive. User will be then charged for any redelivery.
6.7 MegaLive Buddy reserves the right, at its sole discretion to determine the mode of delivery of prizes, products, vouchers and will not be held responsible for any delay, damage, or loss during the delivery process.
7.0 DISCLAIMER OF LIABILITY
The content displayed on the app/sites is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, MegaLive and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by the law and MegaLive shall not be liable for any losses or damages, including but without limitation to any direct, indirect, consequential, or incidental damages, or damages for loss of use, profits, data or inability to use, performance or failures of this app/sites and any other functions in the app irrespective of whether such losses were foreseeable or not foreseeable arise due to any reasons whatsoever.
8.0 INDEMNITY
By using the app, user agrees to indemnify and
defend MegaLive, its affiliates, suppliers, officers, directors, employees and
agents from any and against all third party claims, causes of action, demands,
fines, penalties, liability, damages, costs or expenses of any kind or nature
including but not limited to reasonable legal and accounting fees arising from
your use of this app or your breach of the T&C or your violation of any law
or rights of a third party or due to your use of this app.
9.0 CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
9.1 By using MegaLive Buddy app, user agrees
that MegaLive is not liable for any breach, hindrance or delay in the
performance of a term due to any cause beyond our reasonable control which
includes but not limited to strikes, lock-outs, riot, invasion, pandemic,
threat of terrorist attack or terrorist attack, preparation of war, war, fire,
explosion, storm, flood, earthquake or other natural disaster, impossibility of
use of motor transport, railways, shipping or other means of public or private
transport, accidents or failure of any mode of transportation, impossibility of
the use of telecommunication network, restriction by the government and act of
God.
9.2 MegaLive reserves absolute discretion on
the solution adopted in fully meeting our obligations under the T&C despite
the Force Majeure Event.
10.0 INTELLECTUAL PROPERTY RIGHTS
10.1 All content (including but not limited
to text, graphics, photos, video, music, sound), arrangement, design in our
app/sites shall remain the property of MegaLive or its content suppliers and is
protected by copyright laws and treaties around the world. All such rights are
reserved by MegaLive and its licensors. User may store, print, and display the
content supplied solely for your own personal use. User is not permitted to
publish, manipulate, distribute, or otherwise reproduce, in any format, any of
the content or copies of the content supplied to user or which appears on this
app.
10.2 In addition, graphics, logos, page
headers, button icons, scripts, and service names included in or made available
through the app/sites are trademarks of MegaLive in Malaysia. MegaLive 's
trademarks may not be used in connection with any product or service that is
not provided by MegaLive, in any manner that is likely to cause confusion among
consumers, or in any manner that disparages or discredits MegaLive. All other
trademarks which are not owned by MegaLive that appear on the app/sites are the
property of their respective owners.
10.3 User shall not use any part of the
content on our app/sites for commercial purposes without obtaining license from
us or our licensors.
10.4 If user breaches any of this T&C,
your right to use our app/sites shall cease immediately and user must, at our
option, return or destroy any copies of the materials made. User shall not
modify, translate, reverse engineer, decompile, disassemble, or create
derivative works based on any software or accompanying documentation supplied
by MegaLive or its licensors.
10.5 MegaLive shall be entitled to commence legal proceedings for the purposes of protecting its intellectual property rights and confidential information and breaches of any of this T&C.
11.0 THIRD PARTY ADVERTISING
MegaLive may allow its affiliates to place
advertisement on app/sites. By using the app/sites, user agrees to receive such
advertisements. MegaLive will not be responsible for the contents of such
advertisement.
12.0 APPLICABLE LAW AND JURISDICTION
This T&C shall be governed and interpreted
by laws applicable in Malaysia. By using this app/sites, user agrees to submit
to the jurisdiction of the court in Malaysia.
13.0 NOTICES
Any notice required to be given to MegaLive shall be addressed to its registered office or place of business.
14.0 PRIVACY
MegaLive Privacy Policy (“Policy”) can be
found in MegaLive Buddy app or www.megalive.com.my. MegaLive will use all
information provided by user according to the Policy. The Policy may be changed
or updated from time to time and the amended Policy will be posted at our app
and sites.
15.0 SEVERABILITY
Any term, condition, provision, or undertaking
mentioned herein which is illegal, void, or unenforceable shall be ineffective
to the extent of such illegality, voidness, or unenforceability without
invalidating the remaining provisions herein contained.