Shipping & Delivery Policy
Processing Your Order
- It takes 3-5 days to process your orders. We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation via email notification).
- We shall notify you if we expect to be unable to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
- All of the parcels are delivered by our courier partner(s) i.e. DHL and Citylink
- Self-collection from our warehouse is strictly not allowed.
- Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/ insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund) please reach out to our Customer Care Team via live support or email at email@example.com and we will try our best to accede to your request.
- The delivery fees are as follows:
- West Malaysia:
- For Orders RM 100 & above: FOC
- East Malaysia & selected rural area in West Malaysia:
- For Orders RM 200 & above: FOC
*Shipping price is subjected to parcel weight.
- Shipping fee for parcel to Singapore is calculated based on parcel weight.
- For the first kilogram, the base charge will be RM 25 + 36% surcharge (18% handling charges + 18% security & fuel charge). For subsequent 500g, there will be RM 8 charged. (*Please note that all transaction will follow the real time exchange rate as of when the payment is made)
- You are liable to PAY any INBOUND DUTIES, TAXES and OTHER IMPORT CHARGES related to customs clearance in your home country, as per local regulations
- West Malaysia:
*The delivery fees and courier partner(s) are subject to change from time to time without notice to you.
*Parcel delivery location is subject to the locations delivered by our courier partner(s)